Frequently Asked Questions

AutoRent.gr is a booking platform operated by Creative Media (Kalamaria, Thessaloniki). The actual rental service is provided by a licensed partner rental agency in Thessaloniki. The partner delivers the vehicle, signs the rental contract with you at pickup, and issues the official tax receipt. You will see the full partner details on your rental contract.

Online payment (deposit or full prepayment) is processed by AutoRent.gr via Stripe, on behalf of the rental partner. Any remaining balance is paid directly to the partner at vehicle pickup. The Stripe receipt serves as proof of payment; the official tax receipt (ΑΠΥ/invoice) is issued by the rental partner.

Before pickup (booking changes, cancellations, general questions): contact AutoRent.gr at +30 6978 156 635 or info@autorent.gr. During or after the rental (accidents, mechanical issues, billing of additional charges): contact the rental partner directly using the details on your rental contract.

Yes. Our partner is a licensed, insured car rental agency operating in Thessaloniki for many years. All vehicles come with comprehensive insurance (0€ excess, theft, third-party liability, 24/7 roadside assistance). Online payments are processed securely via Stripe.

Select your pickup location and dates on our homepage, choose your preferred vehicle, add any extras, and complete the booking with your details. You will receive an instant confirmation email.

The minimum rental period is 3 days.

Yes, you can cancel for free up to 48 hours before pickup for a full refund. For modifications, please contact us directly.

You can choose to pay a 10% deposit now and the rest at pickup, or pay in full and get a 10% discount.

We accept credit cards, debit cards, cash, and bank transfers. No credit card is required for booking or pickup.

With our All Inclusive package, no security deposit is required at pickup.

No. The price you see includes everything: full insurance, unlimited kilometers, VAT, and all fees. No surprises.

All rentals include comprehensive insurance (μικτή ασφάλεια) with 0€ excess (full damage waiver), theft protection, third-party liability and 24/7 roadside assistance. Important: coverage applies only when the Greek Highway Code (KOK) has not been violated.

No, our All Inclusive package already covers everything. Additional coverage is optional.

COVERED: accidents that happen while you are driving in full compliance with the Greek Highway Code (KOK) — the €0 excess CDW protects you against damage to the vehicle, and third-party liability covers claims from others. NOT COVERED: any accident caused by a KOK violation (e.g. running a red light, exceeding the speed limit, ignoring a stop sign), driving under the influence of alcohol / drugs / prohibited medication, use by an unauthorised driver, off-road driving, or gross negligence. In those cases you are personally liable for the full cost of vehicle damage and third-party claims. Traffic fines are always the driver's responsibility.

If the accident occurred without any KOK violation, our 0€ excess insurance covers you fully. Call our 24/7 support line immediately: (a) if another vehicle is involved, complete a European Accident Statement (φιλική δήλωση) at the scene; (b) if there are injuries, if the other driver refuses to sign, or if there is disagreement, call the police (100). Send photos and the accident statement to our support team on WhatsApp. We handle the claim with the insurance company on your behalf. Never leave the scene without exchanging details — this alone can void the insurance.

We offer pickup at Thessaloniki Airport (SKG), Thessaloniki city center, and Thessaloniki port. Airport pickup is available 24/7. Important — for airport pickup, see the next question for the exact procedure.

The vehicle is NOT handed over inside the airport terminal — this is a restricted area and is standard practice for all car rental at SKG. The partner rental agency operates a complimentary shuttle van between the airport and its office (about 5 minutes away). PICKUP: After you land at SKG, you call the phone number we send you in the booking confirmation. The shuttle van meets you at the designated arrivals meeting point and drives you to the office (~5 min). There you sign the rental contract, settle any remaining balance and receive the vehicle. DROP-OFF: You drive the vehicle to the partner office, hand it over, and the shuttle van takes you back to the airport (~5 min). COST: The shuttle is included in the "airport transfer fee" already shown in your booking — no extra charge.

You need a valid driving license (held for at least 1 year) and a passport or ID card. International driving permit may be required for non-EU licenses.

The minimum age is 21 years. Drivers must have held their license for at least 1 year.

Yes, one-way rentals are available between our locations for an additional fee.